3 Ways Empathic Listening Can Improve Your City’s Services

Wednesday, August 07th, 2019
Regardless of where you sit within a municipality, you will inevitably find yourself in a position of responding to human needs. Isn’t that what public service is all about? Isn’t this what we signed up for? Of course, it is not always easy to fully understand the breadth and depth of a problem our colleagues or constituents are facing. Whether you’re going through a strategic planning process, coming up with your annual budget, or managing organizational change, human needs, motivations and behaviors can be hidden and unclear, but they ultimately drive the outcomes you are seeking. Follow this link to learn more. Sourced from: Cities Speak